Essential
Protect the investment. Hosting, security, backups and monitoring, handled.
$99.95
per month, per community
- Global edge hosting and SSL
- Security and software updates
- Daily backups and uptime monitoring
- Site editor and client portal
Website Care
Your website is a leasing asset. Keep it earning.
What is website care?
Website care is the ongoing work that keeps a community website fast, secure, current and leasing after launch: managed hosting, updates, backups, monitoring, content changes and reporting. Next Level Communities offers three plans, Essential, Plus and Premium, from $99.95 to $299.95 a month per community, run by the team that built the site.
Why care matters
Why does a website need care after launch?
Launch day is day one. A website is a working part of your leasing team: it answers questions at midnight, books tours and sends renters to your office. Left alone, it slowly stops doing all of that.
Sites drift when nobody owns them
Specials expire, floor plans change, photos age and a form quietly stops sending. Every stale page is a renter who leaves with the wrong answer.
Speed is part of the first impression
Google measures how fast pages load and respond and how steady they stay: under 2.5 seconds to show the main content is its mark for good. Renters feel the same thing Google measures.
Security is never finished
New threats and software updates arrive every month. Care keeps the site patched, backed up every day and watched around the clock, so a problem is fixed before a renter sees it.
Search rewards sites that are kept up
Broken links, missing structured data and pages that drop out of the index cost rankings slowly and quietly. Regular checks catch them while they are still small.
Left alone vs cared for
What is the difference between a launched site and a cared-for one?
The same website, one year after launch.
| Compare | Left alone after launch | Under Website Care |
|---|---|---|
| Security | Updates wait until something breaks | Patched and updated every month |
| Backups | Unknown, until one is needed | Every day, with one-click rollback |
| Uptime | You hear about an outage from a renter | Watched 24/7, we are alerted first |
| Speed | Slows as pages and images pile up | Checked against Google’s marks and kept fast |
| Content | Last month’s specials, old photos | Current specials, floor plans and photos |
| Search | Broken links and errors build up | Search health checked on a schedule |
| Lead tracking | A broken form goes unnoticed | Forms and tracking tested regularly |
| Who to call | Whoever is still around | The team that built it, in your portal |
Compare the plans
Which care plan fits your community?
Every plan keeps the site fast, secure and backed up. The higher plans add hands-on changes, more frequent checks and faster answers.
Plus
Keep it sharp. Our team makes your changes and checks speed and search every quarter.
$199.95
per month, per community
- Everything in Essential
- Up to 2 hours of changes a month
- Quarterly speed and search checks
Premium
Keep it growing. More hands each month, a monthly report and the fastest response.
$299.95
per month, per community
- Everything in Plus
- Up to 4 hours of changes a month
- Monthly analytics report
- Same-business-day support
| Plan feature | Essential | Plus | Premium |
|---|---|---|---|
| Global edge hosting, SSL and CDN | Included | Included | Included |
| Security and software updates | Included | Included | Included |
| Daily backups with one-click rollback | Included | Included | Included |
| 24/7 uptime monitoring and alerts | Included | Included | Included |
| Site editor for specials, floor plans, photos and pages | Included | Included | Included |
| Client portal for requests, reports and invoices | Included | Included | Included |
| Content and design changes by our team | Not included | Up to 2 hours a month | Up to 4 hours a month |
| Speed and Core Web Vitals check | Not included | Quarterly | Monthly |
| Search health check: broken links, structured data, indexing | Not included | Quarterly | Monthly |
| Lead form and tracking check | Not included | Quarterly | Monthly |
| Analytics report: traffic, leads and tours | Not included | Not included | Monthly |
| Strategy check-in call | Not included | Not included | Quarterly |
| Support response | Within 2 business days | Within 1 business day | Same business day |
- Prices are per community, per month.
- Change hours reset each month and do not roll over.
- Work beyond your plan is quoted first, or moves into a marketing service.
- SEO, advertising and lead nurturing are separate services.
In every plan
What comes with every plan?
Global edge hosting
Your site is served from a worldwide network close to every renter, with SSL, automatic scaling for a traffic spike and no server for you to manage.
Your own site editor
Update specials, floor plans, photos and pages yourself in a clean editor built for your community, whenever your team wants to.
Your client portal
Send requests, approve changes, see reports and find invoices in one place, for one community or the whole portfolio.
The team that built it
The people who designed and built your site are the people who care for it. No handoff to a stranger and no explaining your community twice.
Backups you can roll back
Every day is saved. If a change goes wrong, the site goes back to the last good version in minutes, not days.
You own it
The code, the content and the domain are yours. Care is a service you keep because it works, not a lock on your own website.
Full control
Dial it up. Dial it down.
Example mix
Marketing Output83%
Every channel up: fill units fast and build demand for the months ahead.
- Advertising: 90 out of 100
- SEO: 75 out of 100
- Lead nurturing: 85 out of 100
- Website Care: Always on
One site, every channel, your call.
Care keeps the website healthy. Marketing makes it work harder. Because every service runs on the same site and the same portal, you decide how hard it works each month.
Need leases for a lease-up or a concession push? Turn advertising, SEO and lead nurturing up. Stabilized and full? Turn them back down. The site stays cared for either way, ready for the next push.
Plan care and marketing together in one strategy session.
Book a Strategy SessionProcess
How does care work month to month?
Care starts on launch day and runs every month after, without you having to chase it.
Launch handoff
Your site moves straight into care on launch day. Your team gets editor and portal access and a short walkthrough.
Always-on monitoring
Uptime, security and backups run around the clock. If something breaks, we are alerted and on it before you have to ask.
Monthly changes
Send requests through the portal. On Plus and Premium our team makes the changes within your plan’s hours.
Check and report
Speed, search and lead tracking are checked on your plan’s schedule, with the findings and fixes in your portal.
FAQ
Website care questions owners ask
Do we own the website?
Yes. The code, the content and the domain are yours. A care plan pays for hosting and the work to keep the site healthy, not for the right to use your own website.
Can we change plans later?
Yes. Move up before a busy season or a lease-up and back down when things settle.
What counts as a content change?
Anything our team does on the site: new specials, floor plan and pricing updates, photo swaps, new pages and small design adjustments. Larger projects are quoted before any work starts.
Is SEO included in a care plan?
Care plans include search health checks on Plus and Premium: broken links, structured data and indexing. Ongoing SEO, such as content, local search and Google Business Profile management, is its own service.
What happens if the site goes down?
Monitoring alerts us the moment it happens, on every plan. We restore service first, then tell you what happened and what we changed so it does not happen again.
Is a care plan required with a new website?
Yes, for websites we host. Hosting, security and backups are what keep the investment working, so every site we launch starts on one of the three plans.
Related solutions
What works alongside this?
Book a strategy session
Plan the care with your build.
One strategy session. We look at your site and your goals, and recommend the care plan that fits.
- A working call on your property, not a pitch
- A strategist replies within one business day
- Clear priorities, whether or not you hire us